Refund Policy
Last updated: October 9, 2026
We want you to be happy with every Homyto order. If something isn't right, you can return it within 30 days of delivery.
Eligibility
- Request your return within 30 days of receiving your order.
- Items must be unused, in their original condition and, where possible, in their original packaging.
- Please include your order number and proof of purchase.
How to Start a Return
- Email us at homyto@gmail.com or use our Contact page with your order number and the reason for the return.
- We'll reply with return instructions and the return address. Items sent back without first requesting a return can't be accepted.
- Ship the item back using a trackable shipping method.
Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery and include photos of the item and packaging. We'll arrange a replacement or a full refund at no extra cost to you.
Return Shipping Costs
For damaged, defective or incorrect items, we cover the return shipping. For all other returns, return shipping costs are paid by the customer and are non-refundable.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days for the refund to appear.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order once the return is approved.
Non-Returnable Items
Gift cards and items that have been used, damaged after delivery, or are missing parts cannot be returned.
Questions
If you have any questions about returns or refunds, email us at homyto@gmail.com and our team will be happy to help.